• Job Management Specialist - Motili

    Locations US-CO-Denver
    Experience (Years) 4 weeks ago(10/18/2019 1:09 PM)
    ID
    2019-12660
    Experience (Years)
    1
    Education
    High School Diploma or Equivalent
  • Overview

    Job Management Specialist 

    motili logo

     

    The Opportunity


    Motili is seeking a professional, skilled individual for our Job Management Specialist for our Denver, CO office. The Job Management Specialist role manages work orders from start to finish, including creating work orders, dispatching contractors, communication with brokers and logging interactions within contractual service levels. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com/ and submitting your resume.

     

     

     

    Responsibilities

    May include:

    • Understands customer requirements for products and/or services provided by client (Fannie Mae) and assist in appropriate actions to satisfy those requirements, including but not limited to maintaining 90% SLA; follow up on work orders two – three times per week, or as needed; update client on progress, delays, or problems at the work site.
    • Responsible for broker/REO specialist relationship management, working directly with brokers or REO specialists when jobs are sent to complete, following up with them on scheduling of work, when work was completed, and/or status of open work orders.
    • Database Integrity – must note and update each work order with every interaction made pertaining to the work order; included name of contact made, phone number or email address if applicable, the reason for the interaction and next steps.
    • Identifies problems and customer satisfactions issues, expected to resolve and escalate to Motili management immediately.
    • Answers all incoming calls and email communications; expectation that messages from customers will be returned within one (1) business hour of receipt, if not returned immediately.
    • Complies with all Company policies and procedures as well as Federal, State and local regulations
    • Demonstrates dependability and reliability by being punctual, working assigned shifts and completing responsibilities in a timely manner.
    • Interacts politely and effectively with customers, fellow employees and business partners.
    • Talks with, listens to and signals others to effectively exchange information; receives or gives direction mainly to contractors that Motili works with so that they understand fully what the job entails and what they need to do in order to complete the job, any special requests that the client has made or requires in order to close out a job; and effectively works as part of a team.
    • Maintains accurate process document for position.
    • Maintains a flexible work schedule to accommodate account/client needs.
    • Maintains and keep the confidentiality of all customer, client and company information in accordance with the confidentiality agreement signed at the commencement of employment with Motili.
    • Adheres to the Motili Culture related to Respect for the individual, service to our customers and striving for excellence
    • Will be required to perform other job duties as requested, directed, or assigned.

     

    Secondary Responsibilities:

    The additional activities which will require the person to assist others may include:

    • Identify improvement processes as necessary to maintain high quality, efficient, cost-saving processes across all tasks.
    • Assist in development of services such as plumbing and electrical.  The Job Management team has been helping develop these service offerings through regular communication with our contractor network, helping determine what additional services our current network is able to take on.

    Qualifications

    • High School Diploma required
    • Two-year Technical or Business Degree or equivalent combination of education plus experience desired
    • One or more years of successful marketing and customer service experience preferred

     

    *MSTUS

    Goodman provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.    

    Postal Code

    80202

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